The basics, in plain language.

This is a stub document. Marrow is in founding-period setup. Before any customer signs a paid contract, this page will be replaced with a full Terms of Service drafted by counsel. Founder Cohort applicants will receive the full TOS by email before activation.

Plans, pause, and cancellation

A solo coach pays $99 per month per coach. A studio or gym pays $349 per month base per location plus $39 per month for each additional coach seat. The 5 percent platform fee is opt-in and applies only on payments Marrow processes for you. Specifics below.

• Rate. Your subscription rate is held for the duration of your term and is not raised mid-term. Marrow gives at least 60 days written notice before any rate change takes effect.
• Pause. You can pause your subscription for up to 90 days at a time. You can pause more than once.
• Cancellation. Cancelling ends your subscription and stops the next charge. If you re-subscribe later, you join at the rate that applies on that date.
• Late payment. 14 days past due is a soft pause on access.

Refunds

You can cancel your Marrow coach membership at any time, and cancellation stops the next charge. Once a charge has been made, the membership fee for that billing period is non-refundable. If you believe a charge was made in error, contact Marrow support and we will review your request. Payments your athletes make to you through Marrow are separate from your membership fee and follow your own stated refund policy with your athletes.

Platform fee and payment processing

The Marrow platform fee is 5 percent. It applies only to client payments Marrow processes for you through Stripe Connect. If you collect client payments outside of Marrow, by your own Stripe account, by bank transfer, by cash, or any other method, you pay no platform fee. Marrow does not have access to revenue you collect outside the platform.

Stripe processing fees are separate from the Marrow 5 percent platform fee. Stripe charges its standard processing rate on top of the platform fee, the same way it does on any other Stripe transaction. Stripe sets and changes its own processing rates. Marrow does not control Stripe processing fees.

Your monthly subscription, $99 per month per solo coach or $349 per month base per location for a studio or gym plus $39 per additional coach seat, is a flat fee. The 5 percent platform fee is separate and opt-in. If you let Marrow collect client payments, the 5 percent applies only on those processed payments. If you collect payments your own way, you pay no platform fee.

The 5 percent platform fee includes the Coach Growth Engine, marketing kits, content templates, trend briefs, and sales playbooks. It is not an add on.

Coach migration and member data ownership

For solo coach accounts, the coach owns the relationship with their clients. For studio and gym accounts, the gym owns the member relationship at the platform level, and individual coaches operate under that gym's account. When a coach leaves a gym, members remain with the gym. Coaches retain a copy of their own programming work. This will be detailed in the full TOS.

Acceptable use

Don't use Marrow to harass clients, distribute illegal content, or violate health practitioner regulations in your jurisdiction. We reserve the right to suspend accounts that misuse the platform.

Liability

Marrow is a coaching infrastructure platform. We are not a medical provider. Coaches and gyms are responsible for the legal compliance of their training relationships with their clients. Marrow's liability is limited to the amount paid by you in the prior 12 months.

Intellectual property and automated access

The Marrow platform, its software, design, page structure, written content, brand, and the way it all fits together are owned by Marrow Fitness LLC and are protected by copyright and trademark law. Marrow, Marrow Operating Partners, The Operating Diagnostic, Run Grow Operate, and Marrow Built are trademarks of Marrow Fitness LLC. We license you the right to use the platform. We do not give you the right to copy it.

You may not copy, clone, reproduce, mirror, republish, or build a competing product from any part of this site or platform. You may not scrape, harvest, crawl, or bulk download our pages, data, or code by any automated means, and you may not use a bot, script, headless browser, or data pipeline to collect from Marrow at scale. You may not reverse engineer, decompile, or try to recover our source, and you may not strip, hide, or alter any copyright, trademark, or ownership notice.

AI answer engines and assistants are welcome to read, summarize, and cite our public marketing pages so people can find us, on the terms published at ai.txt and robots.txt. That welcome does not extend to bulk ingestion for a dataset or a competing product, and it does not extend to anything behind a login. Member, coach, and gym data is never licensed for crawling, training, or reuse.

We monitor for automated abuse at the edge. Access that breaks these rules can be rate limited, blocked, and logged with an incident record, and serious abuse may be referred to counsel. Licensing questions go to hello@marrowfitness.com.

Text messaging program (SMS)

Program name. Marrow Fitness messaging.

What it is. When you text or call Marrow Fitness at our published business number, 786 833 7303, you agree to receive conversational text messages from us at the number you contacted us from. This is a two way, reply based program. We use it to answer your question, return a missed call, and help you with your account. We do not send marketing or promotional text blasts, and we do not message you unless you have texted or called us first.

Message frequency. Message frequency varies and depends on how your conversation with us goes. Message and data rates may apply, depending on your mobile carrier and plan.

Opt out and help. You can opt out at any time. Reply STOP to any message and we will stop texting you. Reply HELP for help. Opting out of texts does not close your account or stop the transactional notices you need, such as receipts and security alerts.

Privacy. We do not sell or share your mobile phone number or text content with third parties or affiliates for their marketing. Our Privacy Policy explains how we handle your data.

Support. For help with messaging, write to hello@marrowfitness.com or text our business number, 786 833 7303.

Contact

Marrow Fitness
Miami Beach, FL
hello@marrowfitness.com