Disconnect Stripe, close your account, or both. Here's the flow and what happens to your athletes when you do.

To revoke Stripe Connect

Ask us to revoke it

There is no disconnect button in Marrow yet. Message us from the contact page and we will revoke the connection for you and confirm when it is done.

When you disconnect Stripe:

  • Marrow stops taking new payments on that Stripe account.
  • Nothing is paused or cancelled. Subscriptions your athletes already have stay on that Stripe account and keep billing there.
  • To stop those subscriptions, cancel them in your Stripe dashboard. Refunds for those payments are made in Stripe too, because Marrow can no longer reach that account.
  • Your Stripe payout history stays inside your Stripe dashboard. We don't delete it.
  • Your Marrow account stays open. You can still log in, write programs, and message athletes. You just can't accept new payments until Stripe is reconnected.

To reconnect later, open your coach dashboard and press "Finish setting up Stripe" to run the Stripe Connect onboarding again.

To close your Marrow account

Leave Marrow, from Settings

Open Settings and choose Account. The last card is Your data is yours. Press "Leave Marrow" and the leave flow opens. It walks you through your data export, one optional question about why you are leaving, and a single confirm. The full walk through is in How to cancel your Marrow membership.

When you close your account:

  • Billing for your Marrow membership stops at the end of the period you have already paid for. There is no exit penalty. Your account closes that day.
  • Every active athlete subscription on your Stripe account, and on any Stripe account you switched away from, is set to cancel at the end of the period the athlete already paid for. They keep that time and are not charged again.
  • Nothing is refunded. If you want to refund an athlete, do it before you close.
  • Marrow does not message your athletes about the close. We recommend telling them yourself before you confirm.
  • Erasure starts no sooner than 30 days after you confirm. Until then, you can contact us to undo the close.
  • After the 30 days, we erase your personal data, your public page and its photos included. What is deleted and what is kept is on our account deletion page.
To export your data first

Download my data export

The export is the second step of the leave flow, and it is also on the export page any time. Press "Download my data export." One file is built on the spot and saved straight to your device, with a plain language manifest inside. Nothing is emailed and there is no wait.

The export is yours. You can keep it for your records, or use it to bring your data to another platform.

If you're moving to another platform

Tell us where you're going

If you're moving your practice elsewhere, drop a note to support@marrowfitness.com. We'd rather lose well than poorly. If something about Marrow drove the decision, we want to know.

Athletes keep their accounts When a coach closes, athletes keep their own Marrow accounts and data. They can sign up with a different coach on Marrow or export their own history and leave. Their information is theirs.
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